Frequently Asked Questions

         1.      How fast can you get me my package?

a.      We offer several different shipping methods ranging in a variety of delivery times. The quickest way is to have your package expressed so it arrives within 2 days. In special cases, we are able to overnight your package. Please see our shipping page for more information.

         2.      What shipping methods to you use?

a.      We ship via United States Postal Service and DHL depending on the size and weight of each package.

         3.      Do you have a catalog?

a.      Due to our ever changing product list, it is in the best interest of our customers that we do not send out catalogs. We want to keep you fully updated at all times. You can view all of our products on our website.

         4.      Do you offer wholesale?

a.      We are able to offer wholesale prices for a select number of items. We are excited to present a new wholesale website coming in 2008. For more information regarding wholesale products  and prices please email Meg at meg@netlinesports.com

         5.      Is it better to place my order online or over the phone?

a.      Contrary to popular belief, thanks to encryption technology it is more secure to place your order online through out website. However, we are happy to take any order over the phone if it is more convenient for you. Just call toll free at 1-866-369-5237

         6.      How do I make a return?

a.      Our return address is located on your invoice. Simply ship the returnable items back to us in their original state and packaging along with your completed return form.  For more information regarding returnable items please see our policies page.

      Download a return form here.

          7.      Am I able to exchange items?

a.      Absolutely! Please follow our return policy and note on your return form what item you would like in the exchange.

Download a return form here.

         8.      How can I change or cancel my order?

a.      If you need to make a change to your order or cancel your order please notify us as promptly as possible. We will be happy to accommodate your reasonable needs as long as the items have not been boxed and shipped.

         9.      What if I have not received my package in the proper amount of time?

When your package ships, you will receive a notification email from DHL or the USPS containing a tracking number. You can track your package online to view the progress. (Sometimes a spam filter will route this email to your junk box.) If you are still having trouble, please contact us and one of our customer service representatives will be happy to assist you. You may call toll free at 1-866-369-5237.

         10. Do you ship internationally?

a.      Of course, all we ask is that you pay the shipping amount in full. For more information please see out shipping page.

         11.  Can I back order an out of stock item?

a.      Absolutely! Just contact us and one of our customer service representatives will take care of everything for you.  However, in order to make two shipments we will have to charge you a second shipping fee.  

         12. Can you accommodate large quantity orders?

a.      We welcome large orders of any quantity! Please give us as much notice as possible so we can take the time to provide you with the products you need.

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